For years, our valued client from Mexico has relied on Starockdrill for their rock drilling needs, consistently procuring our DTH hammers and drill bits with exceptional results. However, they recently approached us with an inquiry about drill rod prices due to the presence of local small workshops that weld their own drill rods. The client shared their frustration, mentioning that their current drill rods are manually welded, often resulting in misalignments and bends that lead to fractures during drilling, wasting valuable time and resources.
We explained to the client that our drill rods are made from high-strength 32CrMo steel with carburization heat treatment, ensuring optimal strength and durability. Furthermore, our advanced friction welding technique guarantees secure joint connections, preventing detachment between the rod body and the threaded coupling. We emphasized that using high-quality drill rods can reduce maintenance costs, minimize work downtime, and ultimately enhance production efficiency and profitability.
Appreciating our professional advice, the client made the decision to purchase our drill rods, recognizing the opportunity to obtain higher-quality products at a lower price. We also assured them that our drill rods are compatible with their existing equipment, providing enhanced support for their production operations. Accompanied by the shipment of their new order of DTH hammers, the client conducted thorough tests and highly praised the exceptional quality and stability of our products and services. They emphasized that in order to thrive and succeed in the market, trust and support from customers can only be earned through high-quality products and exceptional service.
Our client's comprehensive range of drilling products is sourced exclusively from Starockdrill, with their procurement amounting to nearly $500,000 in 2022 alone. We deeply appreciate their trust and support, and we remain committed to delivering the best products and services for their continued success.
